FAQs

The additional cost for verification in the Basic Plan would be €1.50, and in the Advanced Plan, it would be €1.10. Please refer to the Billing and Subscription Management section for more information.

No, we handle the questions that are part of the forms. If a change is needed, you can request it, and we will take care of implementing it.

The organization's logo can be included during the process to make it more immersive.

Although the messages are standard, customization of the messages is possible.

Yes, our APIs are accessible. You can find more information through thislink.

Once we establish collaboration, Didit will assign a Project Manager, who will be your direct contact with us. In addition, you will find several buttons in the App and Business Console to access both help and the Support Team. We also have several email accounts enabled for this purpose.

You can find all the information and documentation you need in our Docs section, on our Blog, or by contacting your Customer Success Manager.

We encrypt all information, both data in transit and stored. We have strict access controls to limit the management of this data only to authorized personnel. Data is safeguarded in highly secure environments that meet the highest industry standards. In addition, we perform regular security audits and continuous monitoring to detect and prevent unauthorized access. Finally, we fully comply with major regulations, such as GDPR, PCI DSS, and ISO 27001 standards.

Our customized solutions are tailored to the specific requirements of each country or region. In addition, we collaborate with specialist firms to ensure that solutions are adapted to local regulations.

The implementation periods of our technology range from two to four weeks, although we make every effort to minimize these times.

Cases requiring manual review and subsequent validation will be carried out by the member of our Customer Success Manager team assigned to the project.

We are constantly evolving to adapt to the needs of both our clients and the people. If you want to help us improve, you can do so through the email hello@didit.me.

Not at the moment, although integrating with the most used CRMs on the market is on our roadmap. However, we do offer connections through APIs.

Yes. All the information you may need about the status of validation processes, active users, success rates, and much more will be accessible in the Business Console, in the Analytics section.

We regularly stress test our technology and offer a flexible system that scales as needed. The current peak of verifications is more than 500 verifications per second.

Yes. All the information you may need about the status of validation processes, active users, success rates, and much more will be accessible in the Business Console, in the Analytics section.

Our software plans can be modified month by month. You have the freedom to cancel or modify the plan whenever you deem appropriate. More information is available in our Billing and Subscription Management section.

Yes. If you need a higher volume of verifications than our established plans offer, you can find our Enterprise Plan, with which we adapt to the demands of your organization

It may happen that, due to specific situations, you need extra verifications beyond those contracted in your Basic or Advanced Plan. In this case, the additional cost for verification in the Basic Plan would be €1.50, and in the Advanced Plan, it would be €1.10

If you want to get to know our service before you start working with Didit, you can try our Free Plan. This includes up to 10 verifications per month at no cost, biometric and vitality checks to confirm the person's humanity, autonomous AI-based decision making, and extraction of essential data from identity documents

You can cancel your payment plan at any time. Your account will remain active and on the current plan until the end of your billing period

Our platform is very intuitive and easy to use. You can upgrade your plan directly from the Business Console, in the Account screen. In case you need a higher plan and adapted to your needs, you can manage with our sales team the upgrade to the Enterprise Plan

Our verifications are successful on the first attempt 99% of the time. For this, we rely on the most advanced and secure technology in humanity tests, such as NFC, which allows reading governmental information from the chip, and our own biometric systems based on Artificial Intelligence that allow us to perform life and match tests.

Didit only facilitates the interaction of individuals with organizations. Thus, they have the power at all times to revoke permissions to different services whenever they wish from the Didit App.